Privacy Policy

AlexMining (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, store, and protect information when you use our website or our mining and related services.

1. Information We Collect

We may collect the following categories of information:

• Account and identity information: name, email address, phone number, address, and government-issued ID or other verification documents when you register or use our services.
• Transaction and usage data: hashrate usage, mining output, payment details, wallet addresses, and logs of your activity on our platforms.
• Technical and device data: IP address, browser type, device identifiers, and similar data when you access our website or systems.
• Communications: records of correspondence with our support, sales, or compliance teams.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our mining and infrastructure services
• Verify your identity and comply with legal and regulatory obligations (including AML/KYC)
• Process payments and manage your account
• Communicate with you about services, updates, and support
• Analyze usage and improve our website and security
• Enforce our terms and protect against fraud or abuse

3. Legal Basis for Processing

We process your information where necessary for performance of a contract with you, to comply with legal obligations, for our legitimate interests (e.g., security, fraud prevention, service improvement), or with your consent where required by law.

4. Sharing and Disclosure

We may share your information with:

• Service providers (hosting, payment, identity verification, analytics) who assist us under contractual obligations to protect your data
• Regulators, law enforcement, or other authorities when required by law or to protect our rights
• Professional advisers (e.g., lawyers, auditors) under confidentiality

We do not sell your personal information to third parties for marketing purposes.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, analyze traffic, and improve user experience. You can manage cookie settings in your browser. Some features may not work correctly if cookies are disabled.

6. Data Retention

We retain your information for as long as needed to provide our services, comply with legal obligations (e.g., tax, AML), resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize your data in accordance with our retention policies.

7. Security

We implement technical and organizational measures to protect your information against unauthorized access, loss, or alteration. No system is completely secure; we encourage you to use strong credentials and protect your account and wallet information.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data, or to data portability and to object to certain processing. You may also have the right to withdraw consent or lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details below.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards (e.g., standard contractual clauses or adequacy decisions) where required by applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy where permitted by law.

11. Contact Us

For privacy-related questions or to exercise your rights, please contact us at alexmining.com or through the contact channels provided on our website.